Digital workforce for the Insurance Industry

Digital workforce for the Insurance Industry​​​​​​​

Despite replacing multiple legacy core systems with package products for Life and P&C segments like Guidewire, OIPA, DuckCreek etc., insurers have been able to achieve just 40-50% (STP) straight-through-processing.

Large volumes of unstructured data inputs such as hand-written policy applications, claim forms etc, received from various sources, Insurance certificate generation, Vendor Invoice reconciliation etc restrict additional optimization.

We believe 20-30% additional STP and effort optimization can be achieved through our custom developed, pre-built accelerators for Core package products. These accelerators help achieve up to 80% STP; hence reducing efforts and achieving higher accuracy – 

  • 40+ pre-built BOTS: (Chat, Voice, Data, Process, Cognitive) to reduce implementation time by 30%
  • Digital Operations Command Center (DOCC): RPA platform agnostic dashboard for monitoring and managing BOTs running in the operations
  • Configuration Manager: Self-service for business users to update business rules in BOTS enabling Operators to be Automators 


Hexaware is the current partner-of-choice for 6 large Insurers to optimize their business operations. A sample representation of value delivered to a large Insurer is depicted HERE

For more details write to us at​​​​​​​ or